Legal
Privacy Policy
Last updated: July 1, 2026
FreshMart ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our platform.
Information We Collect
We collect information you provide directly (name, email, phone, address, payment details), automatically (device info, IP address, browsing behaviour, cookies), and from third parties (payment processors, delivery partners) to operate our services.
How We Use Your Information
Your data is used to process orders, deliver products, provide customer support, send order updates, personalise your experience, improve our platform, prevent fraud, and comply with legal obligations. Marketing communications are sent only with your consent.
Information Sharing
We share data with delivery partners, payment gateways, and service providers who assist our operations. We do not sell your personal information. Data may be disclosed if required by law or to protect our rights and safety.
Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure.
Cookies & Tracking
We use cookies and similar technologies to remember preferences, analyse traffic, and improve functionality. See our Cookie Policy for details on managing cookie preferences.
Your Rights
You may access, correct, or delete your personal data by contacting us. You can opt out of marketing emails at any time. Indian users have rights under applicable data protection laws including the right to data portability and grievance redressal.
Data Retention
We retain your information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order records are kept for 7 years for tax and legal purposes.
Children's Privacy
FreshMart is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided us information, please contact us for removal.
Contact Us
For privacy-related enquiries, contact our Data Protection Officer at privacy@freshmart.com or write to FreshMart Pvt. Ltd., Andheri West, Mumbai, Maharashtra 400053, India.